Smart Parts Direct - Terms and Conditions
We sell parts only for the SMART brand; no others.
Parts - Our parts are NEW (one or two exceptions might apply). The few used parts we do have, are as new, we provide these when they become impossible to get new any longer from smart.
We are not breaking or stripping cars, if this is what you want, you need to find a car breaker; these do regularly charge higher prices for a used part than would cost as new!
Company - based in UK. Run by Smart-owners/drivers FOR Smart owners. We are mail-order, parts are sent out by post/carrier - think of Amazon. We do not have a walk-around store.
Prices - All prices are shown in the UK currency Great Britain Pound (GBP). Our customer payments are in GBP, being charged on the customer's card in their own local currency at the instant bank conversion rate; such rate can be found on the internet, to see this simply search for "GB pound to US dollar rate". We are a retailer, we have one only price structure which is ONE price to all, if you are a genuine trader, make approach to your own local official Smart /Mercedes dealer showing proper ID as being a trade source (they might give you 2½% - will vary according to types of part). It doesn't matter where you are (country), tax is part of the price - we always have to pay it, we are on small discounts so cannot remove tax or we would make a loss as receive less than we have paid. Let's do an easy one, part is £100 before tax, with tax the selling price is £120; we get 10% discount so thats £90, with tax =£108 - that's what we pay for it. If you expect us to sell it without tax that would mean £100, what happens to the £8? We buy stuff from USA and nobody will remove tax when they sell to us in UK, nor any other country. If you are in Europe and registered for tax, you can claim it back from your country tax department. We have checked that UK prices are less than retail in HongKong, Japan, USA, Australia, if you live in most countries you are getting a better deal from us even with the shipping added, as most dealers will not send out parts; and NO Mercedes dealer is allowed to sell outside his own franchise country area or they can lose their franchise. Note that in many countries Merc dealers do not even have the Smart parts system and thus can not sell any Smart parts at all; so it follows that any Merc dealer in UK (or EU, Australia, wherever) is not allowed to sell to USA, but this does not apply to us since we are independent and our huge source of parts came from a large number of Smart centers in Europe who had closed.
Website Photos - we endeavour to (wherever possible) show correct pictures of the parts we are selling, sometimes if we do not have any photo we would rely on the Smart Parts System (EPC) diagrams.
Sagepay Secure Payments - is our online Payment Gateway, used by many thousands of online retailers - where we accept Visa or Mastercard only.
Paypal is also offered, but includes a small % to cover the high fee they deduct from your payment, to bring it into line with the amount we receive through Sagepay. Consider: you could not pay your utility or other bills by paypal and expect them to accept 94% ! On request, we will accept bank transfer or Western Union, details can be supplied. No cheques or "bank drafts" are accepted; similarly we are never going to repay anybody through Western Union for such things as "shipping", WE arrange all shipping, we have a lot experience and are good at finding the best and cheapest way for each destination, we have shipped to 67 countries during our 11 years trading!
DON'T think we are going to beieve the "my friend/uncle will call to collect the goods, and you send us money back out of our payment and we will ship it ourselves" ....haha.
Stocks, Despatch, Delivery - Orders on our online system are downloaded usually by end of same working day; they will be worked on at the first opportunity. 75% of customer orders are sent out by the second working day; although we quote that our despatch time will be within 10 days (Mon to Fri), to cover us for any restocking situations. We will notify any customer if and as soon as we get to know of any delay that will extend over 10 working days. Delivery time will take from 1-4 days (in UK). EVERY customer is sent a "shipped today" email from our shipping system - so ensure you spell your own email address correctly - many do not, and so never see that email. International delivery times will take longer, see below. We have constant normal restocking procedures, in line with all auto parts departments (especially mercedes) - their practice is to keep popular fast moving items and reorder others as required. As stated, we rely on many stockists outside UK.
Mail items - always sent by 1st class post (by Royal Mail, the UK postal service); by a recorded service except for very small value things. For Saturday Guaranteed deliveries there is special postal class/price; note that "Special Delivery" does not necessarily include Saturday, but could arrive by chance, if Saturday is a requirement then choose Saturday-Guaranteed, which carries a premium fee.
International post - is stated by Royal Mail to leave the UK the next working day after we take them to our post office (Mon to Fri); they/we have no control over how long these will take to deliver, advice can be only to allow for "5-10 working days", delivery date is dependent on the time required for the destination country postal service to get it to you, local customs may be involved.
Carrier deliveries - We always book these as economically as possible, utilizing a shipping system which chooses the most economical price from a number of major carriers. Carrier deliveries in UK are not offered on Saturdays without higher payment (typically £20 to £25). We know that shipping to US from UK is cheaper that direction - it would cost 2x or 3x to send that same item the other way round, we have ourselves experienced 36US$ is the US minimum for international air parcel coming our way, we send lots of stuff with FedEx to the US for under £20.
Tracking details - are provided to customers by email from our shipping system, at the time we book each shipment out. Parcelforce use a SMS/text system to notify progress to customers who have given us their mobile number (this is for UK only).
Problems with delivery - We send by Sign For services, which occasionally results in returns stating reason “not collected”, we cannot accept responsibility that “courier/postman did not leave a card” – this is part of their job to do this – we are told by postal services that, too many times, people just dispose of these cards as junk mail without reading them.
Damage - We take great care to pack everything we send out, as carefully as possible. Damaged parcels should either not be accepted by customer, or opened and inspected in front of the carrier driver, in both cases get a signature. Where refused we will need to make a claim on the carrier. If you open something after the carrier has gone, and you find damage you MUST contact the carrier depot immediately as they will otherwise not accept any claim; we cannot make a claim our end unless you have done this, it has to be the customer first, the driver will have to return to view the item. Customer has duty to return any damaged item to us for inspection, or at least to send photograph of the damage, we will advise at the time - before any replacement or refund can be considered - this is normal business practice of any supplier/seller. Replacement goods will be sent only after the first item gets back to us (or if photographed, as we may agree at the time). A return address must be requested first, as may differ as shown on our invoices.
Returns - For overseas customers (not in UK) - Parts purchased from this site are SOLD, not just to be viewed. Due to the high cost involved for packaging and outward shipping from the UK, if we were to agree at all to accept items back it will be conditional on the acceptation of customer that they will bear the already expended outward shipping cost, and the customer will be responsible to pay for the return shipping; any damage occurring on the return leg is at risk of the customer having insured the package for the full invoiced value. Any returned items will be subject to inspection on arrival, to ensure they have not been used, and are in same undamaged condition as prior to being shipped out by us, so proper and careful packaging is essential. This procedure must be followed before any refund can be considered.
And where parts were correctly supplied according to the customer's order input, at our discretion a restocking fee will be levied before any refund/replacement is made. Any item sent as replacement because of original mis-order on customer's part, will obviously incur a charge to be paid by customer for second outward shipment.
And - Finally: For body panels, make sure you know LEFT from RIGHT.
It makes no difference if you are stood in front of the car, or behind it, the very simple answer is it is not like looking in a mirror - and saying the LEFT of the car is same as your left hand!
If instead of the car, you were facing another person and shaking hands, it is not your right hand shaking his left, is it ?
Sit in the car - Left and Right are told by which side of the car the driver sits - Or put another way - when you are driving and turn left or right, it is the same as the side of the car!
Wrongly ordered panels will be buyers responsibility for cost of return and subsequent re-shipment; and a restocking fee may be applied by us for the returned panel.
We get panels painted to order, to original standard Smart colours - done by a separate local Paintshop. Who have done us over 3000 panels across 10 years. Colours are according to the Smart given colour-code formulas, and are checked against a new original smart part wherever we can. We have to point out that the 450 models were manufactured from 1996 to 2005 (451 production began 2005) - so your 450 car must now be a minimum of 11 years old (possibly up to 20); 451 panels can now be 10 years old also - so colours of your existing panels may have some fading or discolouration which is unavoidable and impossible for us to account for - this could show a small colour difference to our painted panel. We can only provide the best match possible given that the car is not in front of the Painter. There is an additional problem if your car has already been resprayed elsewhere. As above - they are painted to original standard smart colours. The painting process takes between 3-5 days, this depends on the Painter's workload ; in addition we cannot possibly keep every panel in immediate stock so could mean 1-2 days to arrive; you should assume that we will normally be ready to despatch a panel around the 5th working day, (could be 7th if involving stock delivery), following the order date. Due to large size boxes being required for many of the panels, we may use a 48hr service for UK where necessary to save setting a higher shipping charge.